The Greatest Web Site - Is Not Hated?
My wife is power Internet user. Not because she likes the Internet or thinks anything about it is impressive - maybe she does, but she doesn't have time to worry about such things.
She uses the Internet to clothe our children, play Santa, compress shopping trips down as much as possible when buying something for the household.
So when I, as a developer ponder out loud on what makes the greatest website, I often get the opposite - "You know what I really hate…?". I have a tendency to think more Internet surfers are like her rather than me - a developer constantly engaged in ever aspect. So her comments may be very telling.
(her words)
Pictures
The site has to have a lot of pictures. I won't even bother if I can't see images.
Navigation
If I have a problem getting around, I shut down that site in 2 seconds. I was just looking for something and the manufacturers site was so poor, I went to Amazon and other sites to try to find a better take on the product through them. Even if I could order the product for less through them, it was just to frustrating.
See Also
I was at this site where I clicked on more information and when I searched on similar info, I found far more information than what that See Also link implied. I can't stand it when I have look all over the site for something - when I know it's there, but the site doesn't easily allow me to get to it all. And why do sites make me click all over the place to get information that should all be together?
She claims more sites are a disappointment rather than a pleasure. I actually didn't get that pleasure list as her frustrations overwhelmed the conversation.
A client did a research study and reported the exact same thing. Before they could even get started on asking from a list of questions about surfing experiences, several participants wanted to start initially with things they hated.
